1. Who we are
This website is operated by , , , VAT number , registration ("", "we", "us"). You can reach us at . Full details are in the Legal notice.
2. Who can buy
Our products are sold to consumers aged 18 or over, and to businesses, for delivery to Italy, the Netherlands, Belgium, Germany, Austria, France, Luxembourg, Spain, Portugal, Ireland, Denmark, Sweden, Finland and Poland. The rights described in these terms as consumer rights, such as the right of withdrawal, apply to consumers, meaning people buying for purposes outside their trade, business or profession.
3. Products, sizes and colours
We describe each piece as accurately as we can: its fit, its fabric and composition, its sizes and its care. Please keep in mind:
- Sizes. Our size guide gives standard body measurements in centimetres. The fit note of each piece tells you how it is cut. Small differences of about 1–2 cm between pieces of the same size are normal in garment production.
- Colours. Photos show the colours as faithfully as we can, but they depend on your screen and on the light. Take them as an indication, and ask us if a shade matters to you.
- Availability. The stock shown on the product page is our real stock at that moment. A size can sell out while you are deciding.
4. Prices
Prices are shown in euro () and include VAT at the rate of the country of delivery. Delivery costs €4.95 per order and is free from €100 of products; the delivery cost is shown in the bag and at checkout, before you pay. There are no customs duties within the European Union and nothing to pay on delivery.
When we show a reduced price, the crossed-out price is the lowest price we applied to that product in the 30 days before the reduction.
If a product is listed at an obviously wrong price because of an error, we tell you before the contract is concluded, and you can confirm the order at the correct price or cancel it.
5. Discount codes
A first-order code (for example the one offered when you join our list) can be used once, by one customer, on a first order only, and cannot be exchanged for cash or combined with other codes unless we say so. The discount is shown in the bag before you pay.
6. How the contract is made
- You choose your pieces, enter your details and pay at checkout. Placing the order is an offer to buy.
- We send you an email confirming your order. The contract is concluded when you receive it.
- If we cannot accept your order, for example because a size is no longer available, we tell you and refund in full any amount already paid.
You can conclude the contract in any language of this website. We keep a copy of your order and send you its details by email.
7. Payment
We accept . Payment is taken when you place the order, on the secure page of our payment partner, over an encrypted connection. We never see or store your full card details.
8. Delivery
We deliver as described on our Shipping & delivery page: orders leave within 1–2 working days and arrive 2–5 working days later, with a tracking link sent by email. If we cannot deliver within 30 days of the order, you can give us a further reasonable period; if we still cannot deliver, you can end the contract and we refund you in full.
9. Transfer of risk
The risk of loss of or damage to the products passes to you when you, or someone you name other than the carrier, take physical possession of them.
10. Returns and right of withdrawal
You can return products within days of delivery, for any reason, as long as they are unworn, unwashed and with their tags. This includes the 14-day legal right of withdrawal for consumers, which you can exercise with the model form on our Returns & refunds page or with any clear statement. Return shipping is paid by you, unless the product is faulty, damaged or not what you ordered. We refund you within 14 days of your notice; we may wait until we receive the products back or you show us proof that you sent them.
For hygiene reasons, underwear, socks and swimwear can be returned only if their hygiene seal is intact (art. 59(1)(e) of the Italian Consumer Code; Art. 16(e) of Directive 2011/83/EU). You are responsible for any loss of value caused by handling the products beyond what is needed to check their nature, characteristics and fit, as you would in a shop.
11. Legal guarantee
We are liable for any lack of conformity of the products that becomes apparent within 24 months of delivery, under the legal guarantee described on our Legal guarantee page.
12. Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or under mandatory consumer-protection and product-liability law.
13. Reviews
Customer reviews are published after moderation. We publish positive and negative reviews alike, provided they relate to the product or to our service and do not contain offensive, unlawful or personal content. A review is marked "Verified buyer" only when it was submitted with the email address of a real order. We do not pay for or write reviews.
14. Complaints
If something is not right, please write to us first. We reply within two working days and do our best to solve the problem with you. If we cannot agree, you can turn to an out-of-court consumer dispute resolution (ADR) body, or, for a purchase from another EU country, ask the European Consumer Centre in your country for help. You can always go to court.
15. Governing law and courts
These terms are governed by the law of . If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you can bring proceedings in the courts of that country.
16. Changes
We may update these terms from time to time. The version in force when you place your order applies to that order.